Uhhhh, five years?

Before work today, I had to go into a large department store to return something.  It was actually part of one of my children’s Christmas presents and was a pretty costly item.  The item hasn’t worked since day one, but we tried to deal with the manufacturer as was suggested in all the paperwork that came with the item.  The problems with the item were never resolved.  So here it’s been about six weeks since the purchase, I have my receipt, as well as confirmation numbers from conversations with the manufacturer and I need to get my money back.  It was no problem to return it.  The store was very nice about it given the history of the product.  Still, here I was feeling bad about having to return something.

Boy was I stunned at the man who came in behind me.  He had an electronic item that he had apparently had for five years and he wanted to return it!!  Five years

Ummm, that doesn’t even make sense to me.  He was politely informed that the return policy was 90 days.  He was adament, however, that his money be refunded.  As I was leaving, management was being called in.  Wow.

Five years.

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